A source-conscious approach to customer reports, online testimonials, refund questions and the difference between anecdote and evidence.
Online complaints can be useful for identifying recurring themes such as shipping delays, billing confusion, refund questions or product expectations. But a complaint by itself does not establish that a product is unsafe, ineffective or fraudulent.
Likewise, a positive testimonial does not establish clinical efficacy.
Is the report traceable to a real consumer experience, or is it reproduced across affiliate pages?
Does the report explain what happened, when, and what the seller did in response?
Does the same issue appear repeatedly across independent sources?
Could shipping, expectations, underlying health conditions or another factor explain the experience?
Where a current complaint pattern can be independently documented, it should be described with its source and date rather than presented as a universal experience.